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Posts Tagged ‘Vitamin D’

Online newsroom can be a key communication avenue between your salon, your customers

Friday, July 30th, 2010

Today’s news atmosphere calls for up-to-the-second news, as soon as you can get it and as fast as you can post it. That includes social media such as Facebook and Twitter but it also applies to websites. One essential way to keep your website as updated as possible is an online newsroom with fresh, new content that is constantly evolving.

David Henderson, author of “Making News in the Digital Era,” writes, “Static newsrooms are the least-visited part of a website because most are just graveyards of old press releases. Your newsroom needs to present the spectrum of all the things that your company is doing within its industry, and hanging press releases there kills credibility.”

The core audience for an organization’s online newsroom is everyone from shareholders and business partners, to customers, donors, employees and the media. And because newsrooms are not only for the media, practitioners must use a writing style that draws interest in a way people can relate to. “Nobody cares what your company does unless you tell them in a way that adds value,” Henderson said.

What are some elements to add value to your online newsroom?

  • News articles (300-500 words)
  • Short videos (HD for B-roll)
  • Links to company facts and contacts
  • Search capability

And if you use WordPress as your content management system, you’re not alone. Even the New York Times and Wall Street Journal use WordPress for their blog networks, said Ryan Zuk. There are over 22 million WordPress publishers as of February 2010: 10.6 million blogs hosted on WordPress.com plus 11.4 million active installations of the WordPress.org software. According to Quantcast, around 250 million people visit one or more WordPress blogs every month and they view over 2 billion pages on those blogs.

Customer service with a smile extremely important in pursuit of rewards

Tuesday, May 18th, 2010

Customer service. Here are a few ideas to keep in mind:

Don’t make promises unless you will keep them. Reliability is one of the keys to any good relationship and good customer service is no exception.

Think before you give any promise – because nothing annoys customers more than a broken one.

Listen to your customers. Let your customer talk and show them that you are listening by making the appropriate responses, such as suggesting how to solve any problem.

Deal with complaints. No one likes hearing complaints but if you give the complaint your attention, you may be able to please one person at a time – and position your business to reap the benefits of good customer service.

Take the extra step. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you but your customers will notice when you make an extra effort. And they’ll tell others what you did.

Throw in something extra. Whether it’s a coupon for a future discount, additional information on how to use a product or a genuine smile, people love to get more than they thought they were going to get.

Remember, provide great customer service with a smile and hopefully the rewards will follow.

5-step process a good start to utilizing social networking, grow your salon business

Tuesday, May 11th, 2010

Here’s how to jump off the social networking cliff if you haven’t done so already. It’s easy. In just five simple steps, you can be fully engaged with friends, followers, customers, fans and colleagues that will help you share what you have to offer and grow your business.

1. Connect. The first step with any social networking strategy is connecting. You want to start by attracting friends, associates, followers, customers, prospects and contacts and build a base by watching what they’re saying and where they’re saying it. This one is pretty obvious. You can’t converse or share unless you have someone to converse and share with.

2. Converse. The second step is conversing and this is really going to depend on the medium. The tone of conversation on LinkedIn, for example, is drastically different than on Twitter. So, find a way to talk to your intended audience that’s both appropriate and engaging. And remember, the verb here is “converse,” not “speak.” Social networking is a two-way street.

3. Identify communities of interest. Where you talk and share is very important. Connection Centric communities are sites like Facebook, LinkedIn and MySpace all focus on who you know. The goal is to connect with friends and business contacts. Conversations happen because members of these sites have common interests or histories. Conversation Centric are sites like Twitter, Identi.ca and even old-school discussion forums and message boards where the community is all about the conversation. People connect for one simple reason: They want to talk about what is being talked about. Sharing Centric sites are where you can share talent or expertise, like Flickr, YouTube, Scribd and SlideShare, are sharing centric networks that let you share what you do or what you know and the networking and conversation happens because of what you share.

4. Share. Let’s say you’re a musician. What should you be doing with social networking? Sharing your music. Say you’re an accountant, what should you be doing? Sharing your accounting expertise. The point being, you don’t have to be a rock star to share your talents. If you have experience in a field, then share it. As an added bonus, the more you share, the more you’ll learn and the more of an expert you’ll become.

5. Jump in. Here’s a list of the most popular and heavily trafficked social networking sites. Go for it.

Facebook
Twitter
LinkedIn
Plaxo
Yelp
Technorati
Reddit
Newsvine
Wikipedia
MySpace 
Sphere
Scribd
Flickr
SlideShare
Friendfeed
Digg
StumbleUpon
Propeller
Del.icio.us
Mixx
TinyURL
Yahoo! Answers
NowPublic
MetaFilter
Fark
I am Bored
Searchies
Care2
Slashdot
ShowHype
NowPublic
BallHype
Linkinn
Killer Startups
Zoomer
Shoutwire
BuzzFlash
Lipstick
DZone