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Online newsroom can be a key communication avenue between your salon, your customers

Friday, July 30th, 2010

Today’s news atmosphere calls for up-to-the-second news, as soon as you can get it and as fast as you can post it. That includes social media such as Facebook and Twitter but it also applies to websites. One essential way to keep your website as updated as possible is an online newsroom with fresh, new content that is constantly evolving.

David Henderson, author of “Making News in the Digital Era,” writes, “Static newsrooms are the least-visited part of a website because most are just graveyards of old press releases. Your newsroom needs to present the spectrum of all the things that your company is doing within its industry, and hanging press releases there kills credibility.”

The core audience for an organization’s online newsroom is everyone from shareholders and business partners, to customers, donors, employees and the media. And because newsrooms are not only for the media, practitioners must use a writing style that draws interest in a way people can relate to. “Nobody cares what your company does unless you tell them in a way that adds value,” Henderson said.

What are some elements to add value to your online newsroom?

  • News articles (300-500 words)
  • Short videos (HD for B-roll)
  • Links to company facts and contacts
  • Search capability

And if you use WordPress as your content management system, you’re not alone. Even the New York Times and Wall Street Journal use WordPress for their blog networks, said Ryan Zuk. There are over 22 million WordPress publishers as of February 2010: 10.6 million blogs hosted on WordPress.com plus 11.4 million active installations of the WordPress.org software. According to Quantcast, around 250 million people visit one or more WordPress blogs every month and they view over 2 billion pages on those blogs.

Customer service with a smile extremely important in pursuit of rewards

Tuesday, May 18th, 2010

Customer service. Here are a few ideas to keep in mind:

Don’t make promises unless you will keep them. Reliability is one of the keys to any good relationship and good customer service is no exception.

Think before you give any promise – because nothing annoys customers more than a broken one.

Listen to your customers. Let your customer talk and show them that you are listening by making the appropriate responses, such as suggesting how to solve any problem.

Deal with complaints. No one likes hearing complaints but if you give the complaint your attention, you may be able to please one person at a time – and position your business to reap the benefits of good customer service.

Take the extra step. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you but your customers will notice when you make an extra effort. And they’ll tell others what you did.

Throw in something extra. Whether it’s a coupon for a future discount, additional information on how to use a product or a genuine smile, people love to get more than they thought they were going to get.

Remember, provide great customer service with a smile and hopefully the rewards will follow.